FAQ

A few things you might be wondering.

If your question isn’t answered here, send us a message and we’ll help you out.

How does it work?

Show us your space and what you’d like to organize. Send a few photos, your measurements, and any preferences, like keeping items in their original boxes or making room for something new.

We’ll create a custom layout and email you a design proof to review. Once you approve the design and price, we’ll collect payment, make your organizers, and ship them to you.

Nothing gets charged or made until you approve.

What spaces can you organize?

We design organizers for drawers, cabinets, shelves, and storage compartments in homes and RVs. Whether it’s a kitchen cabinet, a bathroom drawer, or an awkward space in your camper, we’ll start with your measurements and what you want to store.

Have something unusual in mind? Send us photos and we’ll let you know what’s possible.

What is a design proof?

It’s a preview of your organizer showing the layout, dimensions, and how the pieces will sit in your space. Your email will also confirm the material, color, and price so you know what you’re approving.

How soon will I receive my proof?

We aim to email your first proof within 24 hours of receiving your photos and complete measurements. If we need another detail before designing, we’ll let you know.

Can I request changes?

Yes. The proof is your chance to make sure the layout works for your everyday routine. Tell us what you’d like adjusted before approving it for production.

What measurements do you need?

Start with the usable inside width, depth, and height of the space you want to organize.

Include any features that reduce the available space, such as hinges, drawer slides, pipes, shelf supports, or a narrow cabinet opening. Make sure there’s enough clearance to place the organizer inside and close any doors or drawers.

Photos of the full space and any obstructions are helpful. Inches or millimeters are both welcome.

Open the drawer and cabinet measurement guide (PDF)

Can you design around the things I already own?

Absolutely. We’ll plan around what you actually use, including tools, everyday essentials, and items in their original packaging.

Send measurements for larger items or boxes, and let us know what needs to stay together and what you reach for most often.

Will my organizer be one piece?

It depends on your space. Larger layouts may use several trays or sections that sit alongside one another. We combine smaller compartments into larger pieces where practical.

Your proof will show the individual pieces and how they’ll be arranged.

What are the organizers made from?

We make our organizers from PLA or ASA, depending on where you’ll use them.

PLA is our everyday indoor option. It works well for storage in temperature-controlled homes. Keep it away from high heat, hot vehicles, and prolonged direct sunlight.

ASA is our option for warmer or sunnier spaces. It has better heat, sunlight, and weather resistance, making it a better choice for many RV, garage, and outdoor applications. It isn’t heatproof, so tell us about the conditions where your organizer will live.

You don’t need to choose alone. We’ll recommend a material for your space and confirm it before you approve.

Can I use these in an RV?

Yes. Tell us where the organizer will go, what it will hold, and whether your RV experiences high temperatures while parked.

We can design compartments to help keep items organized, but an organizer alone doesn’t secure items during travel. Doors, drawers, and heavier contents still need appropriate restraints.

What will the finish look like?

Our organizers are made layer by layer, so you may see fine lines and small variations in the surface. That’s a normal part of how they’re made. Colors may also look slightly different on your screen.

How long does production take?

Please allow several business days after design approval and payment for production. Larger or more detailed orders may take longer. We’ll confirm the expected timing with your order.

Shipping time is additional.

More about shipping and delivery

How much will it cost?

Pricing depends on the size of your space, the layout, and the material. We’ll confirm the price, including any shipping charges and applicable taxes, before you pay. Shipping is free on orders over $100.

How do I clean my organizers?

Wipe them with a soft cloth, mild soap, and cool or lukewarm water, then dry thoroughly.

Hand-clean only. Keep them out of the dishwasher, microwave, and oven. Avoid abrasive cleaners, solvents, and direct contact with hot cookware.

Can I use them for kitchen storage?

Yes. They’re suitable for organizing utensils, kitchen tools, and packaged items in drawers or cabinets.

They aren’t intended as dishes, food-preparation surfaces, or containers for direct contact with unpackaged food.

What if something has an issue?

We’ll replace any organizer that develops an issue under normal use. Email us your order details and a photo of the problem so we can help.

Normal use means using the organizer for its intended purpose, in the environment discussed when ordering, and following the care instructions. Fine lines and minor cosmetic variations are part of the manufacturing process.

Read the full cancellations, returns and replacements policy

What if it doesn't fit?

Email us photos and the measurements of the space so we can work out what happened. If we made a mistake in the design or production, we’ll replace the affected pieces.

If the original measurements were incorrect or your needs have changed, we’ll work with you on a solution and explain any cost before proceeding.

What if my order arrives damaged?

Please email us photos of the damaged pieces and packaging, along with your order details. We’ll arrange replacements for the damaged pieces.

Is Acorn Custom part of Acorn Stash?

Yes. Acorn Custom is part of Acorn Stash, focused on custom organizers for homes, RVs, and the spaces you use every day.