Shipping & delivery

We currently ship within the contiguous United States, including Washington, D.C. We do not currently ship to Alaska, Hawaii, U.S. territories, or international destinations.

Shipping is quoted for each order based on the package size, weight, and destination. Shipping is free on orders over $100. You will see the shipping charge and your full order total, including any applicable taxes, before you pay.

We aim to email your first design proof within 24 hours of receiving your complete photos, measurements, and project details. If we need more information, we will get in touch.

Review the layout, dimensions, material, and color before approving. We will not charge you or start production until you approve the design and price.

Most orders are ready to ship within 3–5 business days after design approval and payment. Business days are Monday through Friday, excluding U.S. federal holidays. Larger or more detailed projects may take longer. If your order needs a different production window, we will explain it before payment.

Production time and delivery time are separate. Production is the time we need to make your organizers. Delivery is the time the carrier needs to bring the package to you after it ships.

We will provide the estimated delivery time for the shipping service quoted with your order. You will receive tracking information when your package ships. Carrier delivery estimates are not guaranteed arrival dates.

If we cannot ship within the timeframe promised for your order, we will contact you with an updated estimate and the option to accept the delay or cancel the unshipped portion for a refund, including its applicable shipping charges and taxes. This option applies even if production has started.

Please check your shipping address before paying. If it changes, contact us as soon as possible. We will do our best to update it before shipment. If a correction or reshipment adds a charge, we will explain it before proceeding.

If your order arrives damaged, is missing pieces, or has not arrived as expected, contact us with your order number. Photos of damage and packaging help us resolve the issue. We will arrange replacements for items damaged in transit and help investigate missing shipments.

Questions about your order? Contact us with your order number. Our support email is being set up and will be listed here shortly.