Cancellations, returns & replacements

You can cancel your order for a full refund before production starts. Contact us with your order number as soon as you decide to cancel.

You are not charged for submitting a design request. Payment and production happen only after you approve the design and price.

Because your organizers are made specifically for your space, we do not accept change-of-mind cancellations or returns once production has started.

This does not affect our replacement coverage, your rights if we cannot meet a promised shipping timeframe, or any other rights you have under applicable law.

If you need to change your design, contact us promptly. We will explain what is still possible and any additional cost before making changes.

Acorn-Stash LLC provides a one-year limited replacement warranty starting on the date your order is delivered.

If an organizer develops an issue under normal use during that year, we will replace the affected piece at no charge. We also cover shipping for approved replacements within our shipping area.

Normal use means using the organizer for its intended purpose, in the environment agreed upon when ordering, and following the care instructions. This warranty does not cover damage caused by misuse, accidents, alterations, or exposure to conditions outside the agreed use, such as excessive heat for the selected material.

Fine lines, minor surface variations, and slight differences between on-screen and actual colors are normal characteristics of 3D-printed products. They are not defects unless they affect the product’s intended function or materially differ from what was agreed.

If we made a design or production mistake, we will replace the affected pieces at no charge and cover replacement shipping. Approving a proof does not excuse an error we made.

If the measurements supplied to us were incorrect or the space has changed, we will work with you on a solution and explain any additional cost before proceeding.

Contact us with your order number, a description of the issue, and photos if possible. Let us know how and where the organizer has been used so we can understand what happened. Our support email is being set up and will be listed here shortly.

Please contact us before returning anything. If we need an affected piece returned for an approved warranty claim, we will provide instructions and cover that return shipping. We will confirm the expected replacement timing when we review your request.

When a refund is due, we will issue it promptly to the original payment method and let you know when it has been submitted. Your bank or payment provider may need additional time to post it.

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing in this policy limits rights or remedies that cannot lawfully be excluded.